1. Introduction
1.1 These are our general terms of business that apply to all projects. An agreement will be made prior to starting work on a new project.

2. General terms
2.1 A pre-visit is recommended to ensure that we get the best from your image capture. We also use this opportunity to determine if a virtual tour is feasible at your venue.

We always offer best advice based on your venue and what we see during our initial visit. You may be asked to provide some photos if a pre-visit is not possible.

3. Pricing & Quotation
3.1 Our pricing is based upon factors such as time taken to complete the image capture, after-work required, processing time, travel time, expenses and complexity of the venue itself.

3.2 Quotes are valid for 14 days.

3.3 We reserve the right to amend our prices at any time without prior notice.

4. Deposit
4.1 A deposit of 50% of the quoted price is required before the image capture date. If the deposit is unpaid then we reserve the right to cancel or postpone the image capture day until payment is made.

5. Cancellations
5.1 Cancellations must be submitted in writing to our office address or via email.

5.2 Cancellations made within 7 working days of the agreed image capture date will be subject to a fee of 50% of the deposit amount.

5.3 Cancellations made on the day of the agreed image capture date will be subject to a fee of the full deposit amount.

5.4 Following a cancellation a new quote can be provided. This will be treated as a new project.

6. Image capture day
6.1 Our equipment captures the space ‘as is’. This means that the lighting and contents of the room will be exactly as it is on the day. It is the client’s responsibility to ensure the space is prepared for image capture. If there is anything confidential or valuable that you do not want to be seen on the tour, please ensure it is removed prior to our arrival. The only way to remove anything from a tour after scanning is to conduct a complete re-shoot, which will incur additional charges.

6.2 Our photographer will not ‘dress’ a location and will shoot the rooms as presented on the day. Any photography that requires a re-shoot due to a lack of preparation will be charged for.

6.3 In the event of delays due to the location not being prepared by the client, the shooting date will be delayed until the location is ready for use.

6.4 The infra-red sensors on our camera equipment are affected by direct sunlight. This means that we may request to close blinds or doors or pick a particular time of day for best lighting and scan accuracy.

6.5 Our camera equipment can only create a 3D map of indoor spaces. Outdoor areas are instead captured as high resolution 360 degree photography and integrated into your tour.

6.6 Any areas such as voids or narrow gaps/cupboards that can’t be accessed or photographed may show up as blank spaces on your virtual tour when viewed in ‘dollhouse’ or ‘plan view’ .

6.7 We cannot be held responsible or liable for any loss of business or costs incurred due to business closure or premises closure during the image capture process. We will however be flexible to ensure your image capture day works for both parties.

7. Post-Production
7.1 We aim to get your post-production work done as soon as possible and completed tour back to you within 7-10 days however during busy periods this may change. We will always advise on turn-around time at the time of booking.

7.2 We can’t be held responsible or liable for any costs incurred due to a delay in the production of any of our services, as due to the nature of work exact time limits cannot be specified.

8. Software
8.1 virtual tour viewer works on most current web browsers and mobile devices, we are not held liable for incompatibility with any device or out of web date browser.

8.2 We does not provide a warranty for virtual tours, errors or issues must be highlighted before or at the time of project sign off.

8.3 Once a project is published and made live, Planet Amazing is not duty-bound to store copies of original image capture data.

9. Health & Safety
9.1If our photography equipment is at risk of damage due to on-site environmental conditions such as building work, dust, heat, steam or water then we reserve the right to re-schedule the project until the issue has been resolved.

10. The client’s responsibilities
10.1 The client agrees to pay EVEXL3D in full and provide the information required to expedite the work. The client also agrees to prepare their venue ready for photography and ensure a safe environment for our photography staff whilst they carry out their work.

11. The responsibilities of EVEXL3D
11.1 We will provide honest, professional advice throughout the project. We will visit the client’s venue to carry out photography then provide the client with a 3D virtual tour.

12. Ownership
12.1 Although the overall virtual tour belongs to the client, EVEXL3D reserve the right to display completed public facing work on our website portfolio. This does not apply to anything deemed sensitive or business confidential.

13. Optional extras
13.1 The price of annotated tags, embedded videos, images or the provision of 2D schematic floor plans may vary depending on the size and layout of your venue.

13.2 If you require extras mid-project, that is totally fine. The cost of these will be agreed with you and added onto your invoice.

13.3 Schematic floor plans are provided in PDF or PNG formats only.

14. Virtual tour hosting
14.1 You will require your own EVEXL3D hosting account for your tour to be publicly viewable.

14.2 We will require access to your EVEXL3D hosting account in order to upload your tour once it has been captured.